Frequently Asked Questions

Q: How often you do have new items in stock?
A: New arrivals are, where possible, added daily. Please check often.

Q: What payment method do you accept?
A: We accept all major debit and credit cards.

Q: What currency can I use to make a payment?
A: We accept all payments in Pound Sterling.

Q: Do you post to all countries?
A: We ship to over 80 countries.

Q. What postal service do you use?
A. We use UPS for most of our delivery.

A. How much do you charge for delivery?
Q. Each product has been weighed and delivery charges set accordingly.

Q: Is local collection available?
A: Yes, Local collection is available.

Q. Can I track my order?
A. Once your order gets dispatched, you will receive a tracking number. You can your order on the service provider website. 

Q: I want to buy more than one item. Do I get a shipping discount?
A. You only pay one delivery charge regarless of the number of items you buy.

Q: How soon will my item be dispatched once I make payment?
A: Most items are dispatched within 24 hours of cleared payment.

Q: What happens if my item doesn't arrive?
A: If your item doesn’t arrive within 15 days, please contact us so that we can sort it out.

Q: What if my item arrives damaged or faulty?
A: In the unfortunate case that this happens, please contact us as soon as you receive the item (to agree on the right process) before returning the item for exchange or refund. Upon receipt of the faulty item, we will exchange it or refund if the item is no longer available.

Q: Will you be relisting items that is no longer on your website?
A: Some listings end because the item has been sold. Our one off items are rarely back in stock once sold. Whereby the stock is available and not been sold, the item will be relisted.

Q: What is the best way to contact you?
A: You can contact us (Monday to Friday) through the contact form on the website.

Q. What is your mailing address?
A. Our mailing address is: Unit 2, 30 Broughton Street, Manchester, Cheetham Hill, M8 8NN